Ordering & Payments
All orders are subject to acceptance and availability.
If you have registered your email address for notification of the arrival of a specific product featured on our website, we will attempt to notify you by email as soon as the product is available on the site. Please note that on occasion certain products that are in particularly high demand will sell out during this period.
Acceptance of your Order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is an acceptance of your order. The sale contract is therefore concluded in Karachi, Pakistan and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out above.
Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Awami Web Store whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Awami Web Store; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Cancellations by the user
In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount (after deducting the relevant charges attached to the order cancellation). The charges will be communicated to you before the cancellation of your order. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order. We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.
Credit card and Debit card Payment can be made by Visa, MasterCard, and other cards through secure payment gateway of Internet Payment Gateway. Payment will be debited and cleared from your account upon receipt of your order by Awami. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Awami, we will not be liable for any delay or non-delivery.
We take all reasonable care to make our Web Store as secure as we can make it. All credit card transactions on this site are processed using Internet Payment Gateway a secure online payment gateway that encrypts your card details in a secure host environment.
To help ensure that your shopping experience is safe, simple and secure, Awami uses Secure Socket Layer (SSL) technology.
Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Web Store.
Fraudulent / Declinet Transactions
We may constantly monitor the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing our services fraudulently shall be liable for legal actions under applicable law and we reserve the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Site fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, We reserve the right to immediately delete such account and dishonor all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.